Terms and conditions of use
When to Order
We recommend placing your order about 2-3 months prior to the wedding date or as far in advance of your wedding a possible. By doing so, you allow ample time for production and shipping. It also affords you a comfortable time frame to for any necessary alterations.
Please take in account time needed for any travel.
We provide a secure online order form, which allows for payment online. Submitted information submitted is handled with the strictest security.
Upon submitting your order, an email is sent to acknowledge the purchase. Payments are processed within 24 hours.
Ordering by E-mail
Email your order to email@example.com. Be sure to include the following information: name, billing/shipping information, phone number, event date, item No., quantity, color, size, additional options and payment information.
Payment is due in full at the point of purchase. We do not offer any deferred payment or lay-away programs.
We accept Paypal, bank transfer and Western Union. Currency is calculated in U.S. dollars (USD) only. Please be sure to mail the order and payment together. All sales are final, we cannot refund any portion of your payment or accommodate any exchanges.
It is important to provide an email address on your order. To ensure the utmost accuracy, confirmations and correspondences are emailed to customers.
Customers will receive a series of e-mail confirmations throughout the ordering process.
The first email is sent in 24 hours and will include confirmation of the style, quantity, size, color, and estimated delivery of the order to our location. If customer has any question he could tell us via email.
The last email is a shipping confirmation when your order is shipped from our location. The confirmation includes the tracking number.
The estimated delivery given in the order confirmation indicates the time that how many days we make for the dress only not including the shipping time. Please be assured we take every measure to ensure orders are delivered in the timeliest manner.
Normally, it will take about 15-20 days to make your dress after we got your payment. it also will take about 3-6 days for shipping, so you can get your dress in about 35 days by EMS/DHL/UPS Free Shipping.
All sales are final and cannot be cancelled at the point of purchase.
Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds under any custom-made order which includes dress in CUSTOM SIZE, COLOR or DESIGN. Likewise, we are unable to cancel or make changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and/ or any other specifications before submitting your order. The submission of an order acknowledges your agreement to these Terms & Conditions. However,We accept return if our dresses are not good quality and damaged during the delivery.
View our color chart, choose color on internet.
You also can send us a color picture, and we will tell you if we have this color for your dress.
Sorry, due to the shipping cost is very expensive, we usually don't send the color swatches out to customers before ordering unless the customer accept to pay the shipping cost for the color swatch, we just can send our color chart and product CD to our wholesaler with their order.
We have two rush order service, as follow:
(1)10 days rush order, it means to take 10 days time to make, and shipping time 3-6 days.
(2)15 days rush order, it means to take 15 days time to make, and shipping time 3-6 days.
Free shipping is to USA, Canada, Australia, Germany, UK, France and so on. Other countries, such as South American countries, African countries, Mid Asia countries need to be charged extra USD30.
Custom & Duty Fees
Custom and duty fees may be imposed by the recipient’s country. We are not responsible to notify or charge customers for any additional custom and/ or duty fees. The recipient is responsible for applicable custom and/ or duty fees upon receipt of the order from us.
To check if your country imposes custom and duty fees, please contact your local government institution.
Arrival Of Order
Upon receipt of your order at our location, we will verify the order is correct and arrange for its shipment. Notification is emailed the day the order is scheduled to ship from our location to your shipping address. The notification includes the tracking information for the order.
Please allow 3-6 business days for international delivery. These delivery time frames are estimates only and actual delivery may vary.
Most fabrics are a Polyester-blend. Therefore, fabric content labels will most times show the content as 100% Polyester. The addition of Polyester provides advantages such as durability and wrinkle reduction.
We reserve the right to add, modify, or omit any information on our site at anytime without notification. All online orders are subject to approval.